The PC419.com Diagnostic process
The PC419.com Diagnostic process
A little about what steps we take when you have a device that needs diagnostic work....
A little about what steps we take when you have a device that needs diagnostic work....
1 We make contact and you tell me the symptoms of the problem you are having and the make/model info about the device
1 We make contact and you tell me the symptoms of the problem you are having and the make/model info about the device
2 I take some basic customer information from you for your account contact card
2 I take some basic customer information from you for your account contact card
3 We schedule pickup/drop-off for your device/s
3 We schedule pickup/drop-off for your device/s
4 We "Check In" your device with your Name and Cell Phone Number and you are placed in the que
4 We "Check In" your device with your Name and Cell Phone Number and you are placed in the que
(devices are serviced in order received unless you pay for expedited services)
(devices are serviced in order received unless you pay for expedited services)
5 Diagnostic work begins as your device is pulled from the queue.
5 Diagnostic work begins as your device is pulled from the queue.
6 A definitive diagnostic disposition is made for you, this can be expressed via text, email, or as an invoice, then we make contact for your approval / disapproval of the invoice and work begins
6 A definitive diagnostic disposition is made for you, this can be expressed via text, email, or as an invoice, then we make contact for your approval / disapproval of the invoice and work begins
OR
OR
THE DEVICE AND INVOICE CAN BE RETURNED TO YOU NO QUESTIONS ASKED!
THE DEVICE AND INVOICE CAN BE RETURNED TO YOU NO QUESTIONS ASKED!
(other options at this point are to recycle the device if it has been deemed scrap/irreparable or to modify the order [change parts, brands, service etc.])
(other options at this point are to recycle the device if it has been deemed scrap/irreparable or to modify the order [change parts, brands, service etc.])
7 Once the operations are finished and proof of work is made for you to review (pics / Vids of the device in its fixed and working state) then We schedule pickup/drop-off for your device/s
7 Once the operations are finished and proof of work is made for you to review (pics / Vids of the device in its fixed and working state) then We schedule pickup/drop-off for your device/s
payment or payment arrangements are due at this point to physically receive the device from us
payment or payment arrangements are due at this point to physically receive the device from us
8 If you could PLEASE leave a brief and honest review of the services rendered on the company's Google Maps/Facebook page. Hopefully you keep our 5Star Streak Going! 🖤
8 If you could PLEASE leave a brief and honest review of the services rendered on the company's Google Maps/Facebook page. Hopefully you keep our 5Star Streak Going! 🖤
And as always, we take cash, credit/debit card, cash app, PRINTED CHECKS (no personal checks!), Bullion and we CAN make private and personal arrangements for those on a low/fixed income.
And as always, we take cash, credit/debit card, cash app, PRINTED CHECKS (no personal checks!), Bullion and we CAN make private and personal arrangements for those on a low/fixed income.